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Conflict of Interest

Introduction

The NDIS Terms of Business requires Blue Wing and other providers to have conflict of interest policies. As a registered provider of supports under the National Disability Insurance Scheme, Blue Wing has responsibilities in relation to:

Our responsibilities while providing services

Blue Wing has a range of responsibilities in providing quality care to all our participants. The following is a detailed list of our daily programming requirements:

Your responsibilities while accessing programs

As part of the ongoing commitment of Blue Wing to quality and continuous improvement, participants are asked to complete a questionnaire periodically. This gives carers and individuals a constructive pathway to provide feedback on the service provided.

Managing general conflicts of interest

Blue Wing’s team members ensure this when providing support to customers under the NDIS. Any conflict of interest is declared and risks to customers are mitigated.

All employees will act in the best interests of NDIS participants and other customers. Participants will be informed, empowered, and able to maximise choice and control. Staff members will not (by act or omission) constrain, influence or direct the decision-making of a person with a disability or their family. This is to avoid limiting that person’s access to information, opportunities, choices and control.

Employees will ensure that Blue Wing proactively manages perceived and actual conflicts of interest in service delivery. Employees will manage, document, and report on individual conflicts as they arise, and ensure that advice to a participant about support options (including those not delivered directly by Blue Wing) is transparent and promotes choice and control.

As required by the NDIA Terms of Business, all participants will be “treated equally, and no participant [shall be] given preferential treatment above another in the receipt or provision of supports”. See the section below.

Managing conflicts of interest in plan management and support coordination

Gifts, benefits, commissions, and the NDIS

Staff members cannot accept any gifts or benefits that cause them to act against the interests of an NDIS participant. They must have no financial or other interest that may affect the choice of provider or provisions to a participant. This includes the obtaining or offering of any form of commission by employees or Blue Wing.

5/19, Level 1, 1 Gregory Hills Drive, Gledswood Hills NSW 2557
40 Frank Street, Labrador QLD 4215     
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